01Who this policy covers
This policy applies to Ingersoll Support at support.ingersollauto.com, its hosted service, and the Ingersoll Support mobile app. It does not replace the privacy notices for our dealership shopping websites, customer transactions, or other company systems.
Support cases and conversations are company records. Authorized Ingersoll support personnel and administrators can review them to provide assistance, manage cases, and maintain the service. They are not private conversations hidden from your employer.
02Information we collect
We receive information from your company sign-in, information you submit, and records created while providing support.
- Company identity: your name, work email address, and sign-in identifiers or session credentials needed to authenticate your access.
- Support information: your selected workplace and department, affected system or device, issue description, business impact, previous troubleshooting, case messages, AI responses, case status, support-team assignment, vendor references, and related dates and activity history.
- Product requests: the requester and work email, department or location, requested equipment and specifications, business need, existing-device review, recommendations, and engineer details that you enter.
- Optional feedback: support ratings and comments you choose to submit. Administrators also provide the content and publishing details of company announcements.
- Service records: notification recipients and content, email delivery status, and security or operational records. Hosting and sign-in providers may process IP addresses, browser or device information, timestamps, and request or error logs.
03How we use information
We use this information to verify company access; save and retrieve your cases; provide troubleshooting; route issues to the appropriate team; send case updates; process equipment requests; publish company announcements; review support feedback; and protect, operate, and improve the support service. We may also retain or disclose relevant records to meet applicable legal obligations or address security incidents.
04AI-assisted support
The troubleshooting assistant uses OpenAI's API. When AI troubleshooting runs, relevant issue details and recent conversation content are sent to OpenAI. During a conversation this can include your name, case context, and personal information you include in your messages. The assistant can use web research limited to official vendor and government sources, so issue-related search terms may be processed as part of that research.
OpenAI's published API policy says that API inputs and outputs are not used to train its models by default unless the customer opts in. Requests and responses may still be retained under its API storage, security, and abuse-monitoring policies. This service does not promise zero retention by AI providers.
AI responses can be inaccurate and are saved with the case. Authorized support personnel can review them. Product requests are handled separately and do not initiate AI troubleshooting. If you prefer human assistance, contact Ingersoll Support directly before submitting information to the assistant.
06Cookies and information on your device
The website uses sign-in cookies and browser storage to maintain access, support administrator sessions, and remember preferences such as light or dark mode. Blocking or clearing this storage can sign you out or reset preferences.
The current iOS app stores its saved support session in Apple's device-only Keychain. App sign-out removes that saved session but does not sign you out of Google or other browser sessions. The app's case API requests do not use a persistent response cache.
The current app does not request access to your precise device location, contacts, photos, camera, or microphone. The workplace location on a case is a location you select, not a GPS reading. It does not currently offer attachment uploads or push notifications.
07Advertising and tracking
We do not sell personal information collected through Ingersoll Support or use it for targeted advertising. The support website and current app do not include advertising trackers or use your activity to track you across other companies' apps and websites. Essential authentication, service delivery, and security records are still processed as described above.
08Retention and deletion
Closing a case, signing out, or uninstalling the app does not delete support records. Case histories, messages, requests, feedback, and delivery records remain available for support continuity, troubleshooting history, security, and business or legal recordkeeping. The portal currently has no automatic deletion schedule for these records.
You can ask Ingersoll Support to review, correct, or delete information using the contact details below. We evaluate requests in light of the record's purpose and applicable requirements. Some records may need to be retained for active support, security investigations, legal obligations, or other legitimate recordkeeping needs. Deleting a portal record does not automatically remove copies already delivered to mailboxes, held by a support vendor, or retained in provider backups and logs.
09Your choices and privacy requests
Provide only information needed to explain the issue. Feedback surveys are optional. Do not submit passwords, MFA codes, Social Security numbers, payment-card details, credit applications, driver's-license data, or unnecessary customer information. If sensitive information was included accidentally, contact Ingersoll Support promptly and identify the case number.
For questions, access or correction requests, deletion requests, or to withdraw consent where processing relies on consent, email [email protected] with the subject Privacy request. We may verify your identity before acting and will respond as required by applicable law. Withdrawing consent does not undo earlier lawful processing and may limit the related feature; you may request help directly from Ingersoll Support instead.
Your company Google account is managed separately by Ingersoll. A request concerning support records does not itself delete that account. The service does not currently provide a self-service record-deletion button.
10Security and processing locations
We use measures such as HTTPS, company sign-in, case ownership checks, and additional administrator authorization to protect access to support information. No online service can guarantee complete security. Please report suspected unauthorized access to Ingersoll Support.
Information may be processed in the United States and in other locations where our service providers operate. Provider terms and applicable data-protection requirements govern those activities; this policy does not promise storage in a single country.
11Children and policy changes
Ingersoll Support is intended for authorized company team members, not children under 13. If you believe a child has provided information through the service, contact us so we can review and address it.
We may update this policy as the service or its practices change. The effective date at the top identifies the current policy. We will provide additional notice or obtain consent for changes where required.
12Contact Ingersoll Support
For privacy questions or requests relating to the Ingersoll Support website or app, contact Ingersoll Automotive Group through Ingersoll Support. Include your work email and relevant case number, but do not email passwords or other sensitive credentials.